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These Terms govern the contracting, payment, access and use of the guides, digital resources, memberships, reports, professional services and plans offered by the Gatavia App.
Before completing a purchase or subscription, users must review the description, price, frequency, scope and terms and conditions displayed. Confirmation of the order or subscription implies acceptance of these Terms and Conditions, the Legal Notice and the Privacy and Cookies Policies.
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The service is available to adults with sufficient legal capacity, as well as professionals, self-employed individuals, companies and duly represented organisations.
Users must provide accurate information and keep their account and billing details up to date. When entering into a contract on behalf of an organisation, they declare that they have sufficient authorisation to do so.
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Country-specific guides, templates, comparison tables, documents and other content available for download or accessible via your account.
Temporary access to the Premium Library and the content included therein for the duration of the subscription period.
Software for holiday homes, bookings, income, expenditure, documents, taxation, reports, data exports and artificial intelligence.
Financial reports, Chief Financial Officer services and bespoke projects in accordance with the agreed scope, price and deadline.
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The applicable price is the one shown before you confirm your subscription. The checkout screen will display the total amount, the frequency of payments, applicable taxes and any additional costs where applicable.
Payments and subscriptions for the Gatavia App are processed via Stripe. Gatavia does not store full card details.
If a payment is declined, is pending or cannot be renewed, access may be restricted until the situation is resolved.
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| Plan | Current price | Main scope |
|---|---|---|
| Professional | €29 per month or €290 per year. | Up to 5 properties, with the features included in the published offer. |
| Manager | €79 per month or €790 per year. | Features include management of more than five properties, portfolio functions, owner management, team management and advanced management tools in line with current market conditions. |
Gatavia may update prices or services for new contracts. Any changes affecting a renewal will be communicated with reasonable notice where required. The price and frequency shown at checkout take precedence for the specific contract.
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The Gatavia App offers a 14-day trial of the Professional Plan. Before you start the trial, the checkout page will display the plan, the billing frequency and the amount that will be charged at the end of the trial if it is not cancelled.
At the end of the trial period, the subscription is automatically renewed in accordance with the option selected at checkout. Users can cancel before the specified date to avoid the first charge.
There is no permanent free plan unless Gatavia expressly states otherwise. The trial is subject to reasonable use and may be limited to one per person, account, payment method or organisation.
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Monthly or annual subscriptions are automatically renewed for the same periods until cancelled.
Cancellation can be requested via your account or the designated billing portal. When a subscription that has already been paid for is cancelled, access is maintained until the end of the current period, unless there is a serious breach of contract or another legal reason.
Cancellation prevents future charges, but does not in itself entail a pro-rata refund for the period already commenced, without prejudice to the consumer’s legal rights, undue or duplicate charges, or non-conformity of the service.
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Digital products and access are normally activated following confirmation of payment or the start of the trial period. Delivery may take the form of a download, email, user account, secure page, Library or access to the app.
Users should keep the email address used for the purchase and check their account. If access is not granted within a reasonable time, they should contact info@gatavia.com.
Personalised reports and services will be delivered in accordance with the agreed scope, documentation and deadline. Deadlines may be suspended whilst necessary information from the client is outstanding.
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Where the user has the legal status of a consumer, they are entitled to the rights recognised under the regulations governing distance contracts.
In the case of digital content not supplied on a tangible medium, the right of withdrawal may be forfeited once the supply has commenced with the consumer’s prior express consent and their acknowledgement that, upon commencement of performance, they forfeit that right.
In the case of services requested during the withdrawal period, the consequences provided for by law shall apply and, where applicable, payment may be required for the proportion of the service actually provided.
The free trial of the Gatavia App can be cancelled before the first charge is made via the designated channels. This contractual option does not limit any applicable statutory rights.
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No automatic refunds will be issued for failure to use a subscription, for forgetting to cancel it or for no longer requiring it once the subscription period has commenced and been paid for, unless otherwise provided for by law.
Gatavia will review requests relating to duplicate or unauthorised charges, inability to access the service attributable to Gatavia, billing errors or non-conformity of digital content or services.
Nothing in these Terms limits the legal rights to rectification, bringing the goods into conformity, a price reduction, termination of the contract or a refund to which consumers may be entitled.
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The account and access are personal, unless the plan expressly allows for team users. Users must protect their login details and report any unauthorised access.
It is not permitted to resell access, share accounts beyond the scope of the contract, carry out unlawful reverse engineering, extract content on a large scale, circumvent limits, attack systems or use Gatavia for fraudulent purposes.
Gatavia may temporarily suspend an account to protect security, investigate fraud, comply with legal requirements or rectify a breach.
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Users remain responsible for the data, documents, images, invoices, bookings and files they upload. They declare that they have the right to use them and must avoid posting excessive or unlawful information.
Imports from calendars, platforms or files depend on the information provided by those services. Gatavia does not guarantee that iCal calendars will include guests, amounts, commissions or complete historical records.
Users should check for duplicates, dates, statuses, amounts and results before using this information. The Privacy Policy governs the processing of personal data.
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Artificial intelligence and document-reading features help to organise information, extract data and provide analysis. They may result in errors, omissions or incomplete interpretations.
Tax calculations, automated reports, recommendations, AI-generated responses and extracted data must be reviewed by the user before submitting tax returns, signing contracts or making financial, legal or tax-related decisions.
Unless a specific, personalised professional service has been expressly contracted, the Gatavia App does not replace personalised tax, accounting, legal or financial advice.
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The guides, templates, content, designs, reports, software, databases and other elements owned by Gatavia are protected by intellectual and industrial property rights.
This agreement grants a limited, non-exclusive and non-transferable licence for authorised personal or internal use during the term of the agreement.
It is not permitted to publish, sell, redistribute, transfer, substantially copy or commercially exploit the content or software without written authorisation.
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Gatavia endeavours to keep its services available, but may carry out maintenance, updates, corrections or changes necessary for security, regulatory compliance or product development.
Uninterrupted availability cannot be guaranteed in the event of technical issues, supplier failures, communication problems, force majeure or circumstances beyond Gatavia’s reasonable control.
Where a change significantly reduces a contracted service, the relevant rights under the law and the contract shall apply.
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Gatavia complies with the applicable regulations governing the services contracted and does not exclude any liabilities that cannot be legally limited.
Gatavia accepts no liability for decisions taken without verifying data, for incorrect information provided by the user, for breaches by the user, for changes made by external platforms, or for damages arising from unlawful use or use contrary to these terms and conditions.
In dealings with professionals or companies, and where permitted by law, liability shall be limited to foreseeable direct losses relating to the service in question.
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Contractual communications may be sent to the email address linked to the account. Users must ensure this address remains active and up to date.
Invoices and payment receipts may be issued or provided electronically using the details supplied by the customer.
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Enquiries and complaints can be sent to info@gatavia.com. Gatavia will endeavour to reply within a reasonable timeframe.
Consumers may turn to public consumer services or a competent alternative dispute resolution body where applicable.
No link is provided to the former European online dispute resolution platform, as it ceased accepting claims in March 2025 and was discontinued in July 2025.
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These Terms are governed by Spanish law.
Where the user is a consumer, the courts and tribunals designated by mandatory consumer protection legislation shall have jurisdiction.
Where the user is acting as a professional or a company and it is legally possible to agree to this, the parties submit to the courts and tribunals of Toledo, unless otherwise required by mandatory jurisdiction.
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Gatavia may update these Terms to bring them into line with legal, technical, functional or commercial changes. The version applicable to a contract will be the one accepted at the time of contracting, without prejudice to any amendments required by law or changes notified for future renewals.
Last updated: 28 July 2026.
For enquiries regarding purchases, subscriptions, cancellations, invoices or complaints:
info@gatavia.com